Support

No. TrailLeaf is an exploration and collection game. AI suggests a possible species; you Approve or Discard. Wrong suggestions happen — discard without shame and try another angle.

Photos that aren’t wildlife / plants, or that can’t be assessed, may be declined so Snaps aren’t wasted. Try a clearer photo of the animal or plant. Repeated junk may temporarily limit Snaps.

Snaps are your identification attempts. Free explorers get a monthly allowance; you can top up or upgrade when In‑App Purchases are live. Unused policy details will be shown in the shop.

When the App Store listing is live, buy Snap packs or Paid through Apple. Use Restore Purchases in the app (Shop / Profile) if you reinstall or switch phones after linking an account. Refunds are handled by Apple.

Camera is required to Snap. Location is optional — it improves trail clues and map context. You can change permissions in iOS Settings → TrailLeaf.

Email us from the address tied to your account with subject “Account deletion”. We’ll remove explorer data we hold. (In-app deletion will ship with real accounts.)

Email apps@twodoodles.com with a short description and, if you’re willing, the species you expected. Screenshots help.